Support
Before you email us, check whether one of these covers it. If not, scroll down, we read every message.
Learners can't scan the QR code or join the poll
Make sure the display screen is open on the projector or shared screen view, not the dashboard. If scanning is slow, have learners type the short link shown under the QR code directly into their browser instead.
Results on the display screen aren't updating
Refresh the display page. Confirm the session is still live and hasn't been ended. If learners say they picked an answer but nothing changed, check that they actually tapped submit.
Start Debrief or End Session isn't responding
Give it a moment, the button briefly disables while it saves. If nothing happens after a few seconds, refresh the page and confirm the session is still open, then try again.
My sign-in code didn't arrive or won't work
Sign-in works by emailing you an eight-digit code, there is no password. Double check the email address you entered and look in spam or junk. Codes expire after a short time, so if one is rejected, request a fresh code and use the newest email. If the page is stuck loading, refresh or try a different browser like Chrome or Safari.
Which polls can I open, and what does a pass unlock?
A new free account can open the Starter pack, capped at three launches. Any paid pass unlocks the full poll library for its term: Pulse Check for 30 days, Semester Pass for 120 days, or All-Access. If you upgrade to All-Access while a paid pass is still active, what you paid for that pass is credited automatically at checkout.
I paid but my access still looks locked
Refresh the dashboard first, access is granted a moment after the payment clears. If it still looks locked, email us from or with the email address you used at checkout and we'll sort it out.
Something looks cut off or broken on my phone
Refresh the page first. If it still looks off, tell us the device and browser you're using when you email us below, that detail helps us fix it fast.