Support
Before you email us, check whether one of these covers it. If not, scroll down, we read every message.
Learners can't scan the QR code or join the poll
Make sure the display screen is open on the projector or shared screen view, not the dashboard. If scanning is slow, have learners type the short link shown under the QR code directly into their browser instead.
Results on the display screen aren't updating
Refresh the display page. Confirm the session is still live and hasn't been ended. If learners say they picked an answer but nothing changed, check that they actually tapped submit.
Start Debrief or End Session isn't responding
Give it a moment, the button briefly disables while it saves. If nothing happens after a few seconds, refresh the page and confirm the session is still open, then try again.
I can't log in or the page is stuck loading
Double check the email address you're using. Refresh the browser, and if that doesn't help, try a different browser like Chrome or Safari.
Something looks cut off or broken on my phone
Refresh the page first. If it still looks off, tell us the device and browser you're using when you email us below, that detail helps us fix it fast.
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